A-American Custom Flooring

General FAQ

• What is your return policy?
  
  Answer:

  Please Click Here to review our return policy in full.

Billing FAQ

• What are the accepted forms of payment?
  
  Answer:

  We accept: VISA, MasterCard, Discover and American Express.
• How and when will my credit card be billed?
  
  Answer:

  The name that will appear on your credit card statement is Erickson Decorating. If your order is a regularly stocked item, your credit card will be billed as it ships. If your order is a special order, your credit card will be charged at the time you place your order. Your can tell if it is a special order or not by its stocking status on each of the product's detail page.
• What is my Security Code?
  
  Answer:

  Your Security Code, properly known as a CVV2 number, is an authentication process established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a cardholder to enter the CVV2 in at transaction time to verify that the card is on hand.

Shipping FAQ

• What is your shipping policy?
  
  Answer:

  Our shipping policy can be viewed by Click Here.
• How will my orders be shipped?
  
  Answer:

  Most orders will ship via UPS ground.
• Would my order ship faster if I order by telephone or fax?
  
  Answer:

  In most cases, no. Orders submitted via the Internet are transmitted to us immediately and reviewed throughout the day.
• Do you ship internationally?
  
  Answer:

  We do not offer international shipping. Our sales and shipping are only available in the United States.
• How can I track my order once it has shipped?
  
  Answer:

  An automated email is sent from UPS with a link to the tracking page specific to your order. The email address that you will receive these emails from are This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you have your order number handy, you can Click here to get the up to date status of your order.
• How will I know my order has been shipped?
  
  Answer:

  A shipping confirmation will be emailed to you containing the method of shipment and the tracking number for your shipment. Also, if you have an online account with us, you can log in to your account and click My Home. On the bottom of the My Home scrreen you can view all of you shopping carts that include pending carts, shipped carts, and saved carts.