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Order Policy
      Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
      All orders over $500 must be shipped to the billing address.
      All orders placed over $1000.00 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.
      We may require additional verification or information before accepting any order. is a re-seller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by

      Get FREE SHIPPING on qualified items without hidden fees.
      FREE SHIPPING offer is valid only on qualified items which display the FREE SHIPPING icon.
      FREE SHIPPING orders will be delivered via standard ground shipping. Any other shipping methods are not eligible for FREE SHIPPING. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for FREE SHIPPING. Offer does not apply to truck or freight shipments typical of oversize items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery, therefore these items will not feature the FREE SHIPPING icon.
      Not available on international, Alaska or Hawaii orders.
      Hazmat products that are marked as free shipping are still subject to a hazmat surcharge fee.
      If the items qualify for FREE SHIPPING but your order also contains other ineligible items, you'll be charged shipping fees for those ineligible items.
      A-American Custom Flooring reserves the right to end or change this Free Shipping offer at any time and for any item.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the charge.

Important to know
      Shipping and delivery times given in writing or verbally are estimates* and are based off of the standard transit times of our carriers (see UPS map below). Although we are very efficient and timely with our shipping, we recommend that you do not schedule your job until you physically receive and verify the accuracy of your order.
 UPS Delivery Map 01
      All in stock orders normally leave our warehouse within 1-2 business days. Orders submitted Monday through Friday (Holidays excluded), before 10:00 am Central Time generally ship the very same day.
      Depending on the volume, size or weight of your order, your order will ship either UPS or by a common carrier (truck line). As long as a valid email is provided and you are able to receive automated emails, you will receive an email confirmation when your order ships that will include the tracking number for your order. To ensure you receive your email tracking information, please allow emails from the following domain names: and
      All residential deliveries are considered curbside where the customer is responsible for unloading materials delivered. Our carriers are not required to unload the material into your home or job-site.
      We reserve the right to change delivery carriers at any time due to product size, weight and volume with no additional costs or prior notification.
      Upon delivery and receipt of your order, please check for damages and/or shortages and make a note of this information on the delivery ticket. This information helps us get replacement materials to you more rapidly.
Please note: UPS does not deliver packages to United States Postal Service Boxes (USPS PO Box) 

* Expedited shipping options such as 3-day Select, 2nd Day Air and Over Night Air, does not guarantee you will receive delivery of your order on SATURDAY. We DO NOT offer any expedited shipping options with a SATURDAY delivery. For example, if you placed an order on a Wednesday with a shipping option 3-Day Select, expecting delivery on Saturday, you will not receive it on Saturday only the following business day which is Monday. This statement is true for 2nd Day Air and Next Day Air. PLEASE check with us if you are in need of an expedited order before the weekend, so that we can properly guide you to which shipping option will best suit your needs. Once again, we ask you PLEASE do not schedule any jobs or projects, ONLY after you receive your items. This will insure your project will go as planned and with no delays.

Welcome to A-American Custom Flooring, the one stop for all your flooring and counter top needs. We are the largest distributor of wood, tile, and carpet in the Midwest area. Come visit our 20,000 s/f showroom where we sell both residential and commercial.


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